Amish Furniture -
Clayborne’s of SC

E-Mail Information

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The following is some helpful information to help Customers have a great experience while sending E-mail to us at Clayborne’s Amish Furniture.  We have had a few customers that have had problems and are hoping this information will help minimize any issues.

First of all, Clayborne’s receives a ton of spam from the usual sources, but we also get a large amount from Chinese companies trying to get us to sell their junk furniture and a number of other things that don’t affect other people.  For that reason we run 3 different filters on all of the mail coming in.  The first one at the front door gets rid of most of the viruses and malware, and most of the 100% positive spam.  We never even see that mail - it’s just gone.  The second one takes what is left from the first one and filters it some more - that one gets a lot of bad mail the first one misses, but also occasionally throws out a good message from a customer.  The webmaster looks through the dumpster about once a week on average, and the rare message from a customer that slips through the cracks gets undeleted and sent on.  The final filter is the one on the computer that receives the mail - just like the one you have on yours, and if that flags something as spam we see it right away.

To minimize the possibility of your message getting bounced as spam you can include the word “customer” at any point in the subject of your message.  That is a magic word that tells the spam filters to let the message through.  Also make sure you write a subject for your message, and don’t leave it blank - messages with no subjects usually get bounced.  The worst problems seem to occur with mail sent from Yahoo accounts, but some of the other free mail providers get it once in a while too.  GMail is usually OK.

Clayborne’s prefers to speak to you personally to make sure that you are ordering what you want, answer any questions, work out shipping details or address any other concerns you might have.  For that reason we don’t have a shopping cart or a click to buy system - top quality Amish Furniture should not be something you buy just by clicking on a picture.  PLEASE do not ever include your credit card number in an E-mail.  Doing so is like putting it on a post card and sending it through the US mail.  We will call you or you can call us to finalize your purchase.  If you are sending a message to confirm a purchase you can use the last 4 digits - we should already have the rest.

Clayborne’s Amish Furniture is a family owned and run business, and our physical store is open on the weekends - the family is usually at the store.  If you send us E-mail on the weekends we may not have time to get back to you until Monday or Tuesday depending on how much mail we get.  Roger is typically on the road during the week and will submit your custom build requests to the Amish when he is there.  He may not always get a response until the following week if you are requesting a custom modification - the Amish don’t use the same modern communication technologies as the rest of us so it can take a bit sometimes.

After sending us an E-mail you feel it has been an unusually long time and you haven’t received a response, please call the store at 803-356-7100, or call Roger’s cell at 803-261-9366.  Keep in mind they are on Eastern time and are usually in bed by 10PM.

Thank you for shopping at Clayborne’s Amish Furniture!

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